This bill is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physicians office.Īlthough you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to a Quest Diagnostics laboratory to be tested. Email him at or get help by contacting him at elliottadvocacy.The bill you received is for laboratory services provided by Quest Diagnostics, which were ordered by your physician. A representative responded to you, apologizing for the “challenges in attempting to receive your refund and the frustration this caused.” Quest Diagnostics refunded the $353 as you had requested and adjusted your bill.Ĭhristopher Elliott is the founder of Elliott Advocacy (), a nonprofit organization that helps consumers solve their problems. I contacted Quest Diagnostics on your behalf. A brief, polite email to one of them might have fixed this. I also publish the names, numbers and email addresses of the Quest Diagnostics executives on my consumer advocacy site,. And I can see you did that without much success. You should be able to show your card and get the treatment you need without having to worry about bills or doctors recoding your tests.īut how do you get a Quest Diagnostics billing error fixed? You can go through the usual channels, asking it to address your problem. In the last year, I have personally experienced healthcare in South Africa, Switzerland and the United Arab Emirates - and I can tell you there’s definitely a better way than how we’re doing it in the United States. We need a system that ensures people like you - and me - don’t have to worry about paying for essential medical services. I thought my insurance company would cover the test, but I Quest insisted I pay upfront. I had to get a blood test at a Quest Diagnostics location a few years ago, and I experienced similar chaos. How hard is it for something like this to happen? Not hard at all. The net result was that Quest overbilled you by $353. Can you help?Ī: What a mess! It looks like you had a colossal misunderstanding among you, your doctor and Quest Diagnostics. I have spent numerous hours on the phone with Quest and emailed them to no avail. Quest also needs to rescind a bill for $254. Quest Diagnostics should reimburse me a total of $353 for the two bills I paid. I opened four separate cases but can’t get an answer on the status of my claims. My bill clearly states, “You should not be billed for this service.” Quest is also sending me a bill for services performed last spring, which Medicare denied. Quest used my payments and applied them to all services provided even though Medicare already covered them. I paid the bills myself, not knowing that my doctors had already recoded them and resubmitted them to Medicare. Q: I received two bills from Quest Diagnostics for tests that my insurance denied. Can she get it back or is it lost forever? Quest Diagnostics charged Ro Dobkin an extra $353 for services. Email him at or get help with any consumer problem by contacting him at
Christopher Elliott is the chief advocacy officer for Elliott Advocacy.
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